Due to the release of a new savings product, Shawbrook recognised the importance of creating an exceptional customer experience. Their primary objective was to create a Savings product that delivers such delight and ease that customers no longer felt the need to chase the latest rate. This encompassed streamlining the onboarding process, facilitating seamless fund transfers between accounts, and establishing self-service alternatives that empowered clients to independently manage their finances, while still having the backing of Shawbrook whenever assistance was required.

Organizations often encounter a challenge with their Enterprise Resource Planning (ERP) systems due to their static processing approach. This rigidity slows down business agility and impedes an organization's ability to react quickly to fast-moving, dynamic markets. We worked on a project to wrap an Agility layer around an ERP  system which delivered incredible results!

Experience the seamless transformation of an appointments management system through the power of Pega Customer Service. By updating and streamlining the existing system, we have revolutionized the way appointments are managed, ensuring a smooth and efficient process for both customers and service providers. Say goodbye to manual complexities and embrace a streamlined approach that maximizes productivity and enhances the overall customer experience.

Shawbrook Bank grew its loan book by 25% annually, requiring scalable platforms for handling increasing loan applications. Recognizing the importance of fast and accurate loan origination, administration, and underwriting processes, the bank prioritized efficient onboarding of new clients. To improve competitiveness in consumer lending, Shawbrook's consumer franchise invested in a platform to expedite loan application processing.

Customer Lifecycle Management (CLM) and Onboarding play vital roles in enhancing customer engagement and driving profitability for businesses. These two processes are crucial components for any organisation seeking to optimise their customer relationships throughout the entire customer journey. Read all about CLM transformation. 

In the banking industry, when customers encounter difficulties in repaying their secured loans or mortgages, the collections team is responsible for initiating the debt recovery process. Discover how we digitally revolutionized this process to enhance efficiency and effectiveness.